Serenity Sipper – The Divine Inspiration Mug

Delivery & Return Policy

• Processing Time: Orders are typically processed within 1-2 business days. Customized items may require an additional 1-3 days for personalization due to their unique nature.
• Shipping Methods: Choose from standard and expedited shipping options at checkout. Shipping times and costs vary based on your location and the selected shipping method.
• Tracking Information: You will receive a tracking number via email once your order ships, allowing you to monitor your package's journey to you.

Returns:

• Return Window: We accept returns within 30 days of the delivery date for non-customized items. Products must be returned in their original condition, unworn and with all tags attached.
• Customized Products: Due to the personalized nature of customized products, we cannot accept returns or exchanges. This policy ensures each custom item is tailored specifically for you.
• Refunds: Eligible returns will be processed to the original payment method within 5-7 business days after we receive and inspect the items. Please note, shipping fees are non-refundable.
• Exchanges: For non-customized items, if you require a different size or color, please initiate a return for the unwanted item and place a new order for the replacement.

Need Help?

Our customer service team is here to assist you with any questions or concerns regarding your order, delivery, or our return policy. We strive to make your shopping experience seamless and satisfying.

Shipping Information

We're committed to delivering your order efficiently and securely. We exclusively use the United States Postal Service (USPS) for all shipments, ensuring your items reach you safely and on time. Here's what you need to know about our shipping process:

Shipping Options:

• Standard Shipping: Our standard shipping option is both affordable and reliable, with an estimated delivery time of 3-5 business days after your order has been processed.
• Priority Shipping: For faster delivery, choose Priority Shipping at checkout. This option typically ensures your package arrives within 1-3 business days after processing.

Order Processing:

• Orders are processed within 1-2 business days. Customized items may require an additional 1-3 days for personalization. Processing time is not included in the estimated delivery time.
• Once your order is shipped, you will receive a confirmation email with a tracking number, allowing you to monitor your package's status directly on the USPS website.

Shipping Costs:

• Shipping costs are calculated based on the weight of your order and the shipping method selected. You can view the estimated shipping cost at checkout before finalizing your purchase.

Delivery Guidelines:

• Ensure your shipping address is accurate and complete to avoid delays. Include apartment numbers and any necessary access codes.
• USPS may require a signature for delivery, especially for high-value items. Consider shipping to an address where someone can receive the package if needed.

International Shipping:

• Currently, we ship only within the United States, including Alaska, Hawaii, Puerto Rico, and other U.S. territories.

Lost or Delayed Packages:

• If your package is delayed, please check your tracking information and contact USPS for further assistance. For lost packages, contact our customer service team. We're here to help resolve any issues and ensure you receive your order.

For any further questions or assistance with your shipping needs, please don't hesitate to contact our customer support team. We're here to make your shopping experience with us as smooth and enjoyable as possible.